Category - Pricing & Charges
The following penalties will be imposed if the hirer has committed the following (before GST):
Penalty Charges
• Lost or damaged fleet card (Reported during booking) $50
• Lost or damaged fleet card (Did not report) $150
• Misuse of fleet card (i.e. use of fleet card for refuel when there is no booking or using the fleet card to refuel other vehicles) $500
A service fee of $350 (before GST) is charged when there is a violation of the LoadUp Policy, such as:
– Not returning the vehicle to its home lot as stated on the app.
– Less than ¼ fuel when the vehicle is returned
– Vehicle returned in a dirty state
You will receive an invoice from the LoadUp team. If payment is not received within the stipulated time, your account will be temporarily suspended, and your future bookings will be cancelled.
Upon receiving payment, our admin will reactivate your account within 2 working days.
If you encounter any issues or have any concerns, please reach out to our Customer Support Team at 97303003.
You can follow the payment methods as stated on the invoice. Please email hello@loadup.com.sg us if you have any issues making payment for outstanding invoices.
If something looks off with your charges, don’t worry — we’re here to help! Just email your booking details to hello@loadup.com.sg, and we’ll look into it right away.
You can remove any of them whenever you like, but you must always keep one card designated as the default.
If you see a charge you don’t recognize and think it might be incorrect or fraudulent, please let us know right away. Email our Customer Support team at hello@loadup.com.sg and we’ll help you sort it out.