Load Up Digital Pte Ltd (“LoadUp”) External Privacy Policy

Updated as at 10 Dec 2025

1. Overview and Scope

Your personal data privacy is important to us and Load Up Digital Pte Ltd (“LoadUp”) is highly committed to respecting and managing your Personal Data collected in line with this Policy. This Personal Data Privacy Policy sets out the collection, use and disclosure of your Personal Data.

“Personal Data” means any data or information, whether true or not, about an individual who can be identified either (a) from that data; or (b) from that data and other information to which LoadUp is likely to have access to. Personal Data excludes Business Contact Information which means an individual’s name, position name or title, business telephone number, business address, business electronic mail address or business fax number and any other similar information about the individual, not provided by the individual solely for his personal purposes.

2. When and what kind of Personal Data do we collect?

LoadUp may collect, use and disclose the following data about you:

• When you provide Personal Data by filling in online or hardcopy forms when applying for LoadUp’s products and services or feedback (i.e. surveys), asking queries, requests and other submissions;
• If and when you contact LoadUp (i.e. telephone calls, online chat programmes, website, emails and face to face meetings), we may keep a record of that correspondence;
• Details of your visits to LoadUp’s website including, but not limited to, cookies, location data and other communication data, that you access;
• When you fill-up online and hardcopy job application forms to apply for a job at LoadUp;
• If you enter into any contract with LoadUp or purchase any products/services from LoadUp;
• If and when you respond to any of LoadUp’s marketing promotions, newsletters and other materials;

LoadUp may collect the following kinds of Personal Data through the different channels mentioned above:

• Full name
• Business and/or residential addresses
• Business and/or personal email addresses
• Mobile and business telephone numbers
• Identity Card and Driving License details
• Educational history and qualifications
• Bank account details, if necessary
• Passport information, if necessary
• Photos and CCTV videos, if applicable
• Information disclosed about references, if necessary

If you are applying for employment with LoadUp, LoadUp will collect the following additional data:

• Nationality
• NRIC/FIN/WP numbers, if necessary
• Citizenship
• Marital Status
• Date of Birth
• Gender
• Race
• Driving License
• Next of Kin, family and emergency contact information
• Medical and insurance information, if necessary
• Employment history and professional qualifications, including testimonials and references
• Medical, legal and financial history
• Curricula Vitae, if any
• Biometrics, if needed

3. What purposes does LoadUp Collect, Use and Disclose Personal Data?

Contractual and Service Fulfillment

• To perform obligations under any contract between you and LoadUp.
• To enable LoadUp’s subcontractors, agents, and service providers to fulfil obligations related to your contract with us.
• To handle customer or tenant service requests and enquiries.
• To facilitate delivery, servicing, maintenance, and improvement of our products and services.

Administration and Operational Purposes

• For payment processing and administration.
• To administer and update your records in our databases, including maintaining transaction history.
• To plan, monitor, and enhance products, services, and event planning.
• For internal reporting, accounting, data analysis, and business planning.
• For training, staff development, and knowledge transfer.
• To administer and communicate about events, roadshows, contests, or promotions you’ve participated in.
• To process job applications, including evaluating job suitability and applying for work visas.

Safety, Compliance and Legal Requirements

• For insurance and incident reporting (e.g., accidents, emergencies).
• For government, audit, and regulatory compliance.
• To verify or enforce compliance with our policies and applicable laws.
• To protect against misuse or unauthorised use of our services.
• For surveillance, security, and monitoring at LoadUp premises.

Communications and Marketing

• To communicate with you regarding your transactions, enquiries, or services.
• To send promotional and marketing materials (with your consent) via email, SMS, in-app push, or pop-up notifications.
• To generate sales leads and support marketing campaigns.
• To recommend services based on your usage or past interactions.
• To better understand customer behavior and improve our services.

You may opt out of receiving promotional messages by:

• Clicking the “unsubscribe” link in our emails or messages.
• Adjusting your push notification preferences in our mobile app or your device settings.
• Contact us directly to withdraw your consent.

Other Permissible Purposes

• For vendor management and communication.
• For any other purposes for which personal data was provided.
• For any other purposes to which you have consented or as permitted or required by law.
• For any purposes incidental to the above.

By your submission of your Personal Data to us, you consent to the onward disclosure of your Personal Data to these agents or service providers and the processing of your Personal Data by them. If you are acting on behalf of a third party, you undertake that you have obtained their consent permitting LoadUp to collect, use and disclose their Personal Data in accordance with the purposes set out in this paragraph and the terms of this policy

4. Consent for the collection and use of your Personal Data

You consent to the collection, use and disclosure of your Personal Data for the purposes above when you accept this Privacy Policy, including by continuing to browse our website or engaging with LoadUp. You must ensure that all Personal Data submitted is complete, accurate, true and correct. If not, we may be unable to provide requested services.

5. Does LoadUp disclose Personal Data to third parties?

LoadUp may disclose Personal Data to our group companies and third-party agents/service providers for the purposes described above. We will ensure the transferred Personal Data is accorded protection comparable to the PDPA before any such transfer is done.

6. For how long does LoadUp retain your Personal Data?

We will cease to retain your Personal Data once the purpose of collection is no longer served and retention is no longer necessary for legal or business purposes.

7. Does LoadUp use cookies to collect and use Personal Data?

Yes, we collect anonymized data using cookies for analytics, content improvements and security. Cookies do not collect personally identifiable data. You can disable them in your browser settings but may experience limited functionality.

8. How does LoadUp protect your Personal Data?

We store Personal Data on secure servers in Singapore with access controls. Electronic transmission is secured, though no internet system is 100% safe.

9. Links to third party websites from LoadUp’s website

Our websites may link to external sites not operated by us. These sites are governed by their own privacy policies. We recommend reviewing them before use.

10. Access and Correction of Personal Data

To access, correct, or withdraw your Personal Data, email hello@loadup.com.sg. Include your identity and the request details. We aim to respond within 30 days, and if not, we will inform you of a revised timeline.

11. Further Information

For any privacy-related concerns or to remove yourself from marketing lists, contact our DPO at hello@loadup.com.sg.

12. Amendments of Policy

This policy may be updated without notice. The update date is stated above. Continued use of our services indicates acceptance of the latest version.