Category - Pricing & Charges
The following penalties will be imposed if the hirer has committed the following (before GST):
Penalty Charges
- Loss of Car Key- $150
- Lost or damaged fleet card (Reported during booking)- $50
- Lost or damaged fleet card (Did not report)- $150
- Misuse of fleet card (i.e. use of fleet card for refuel when there is no booking or using the fleet card to refuel other vehicles)- $500
A service fee of $350 (before GST) is charged when there is a violation of the LoadUp Policy, such as:
– Not returning the vehicle to its home lot as stated on the app.
– Less than two (2) bars fuel when the vehicle is returned
– Vehicle returned in a dirty state
You will receive an invoice from the LoadUp team. If payment is not received within the stipulated time, your account will be temporarily suspended, and your future bookings will be cancelled.
Upon receiving payment, our admin will reactivate your account within 2 working days.
If you encounter any issues or have any concerns, please reach out to our Customer Support Team at 9730 3003.
You can follow the payment methods as stated on the invoice. Please email hello@loadup.com.sg us if you have any issues making payment for outstanding invoices.
If something looks off with your charges, don’t worry — we’re here to help! Just email your booking details to hello@loadup.com.sg, and we’ll look into it right away.
You can remove any of them whenever you like, but you must always keep one card designated as the default.
If you see a charge you don’t recognize and think it might be incorrect or fraudulent, please let us know right away. Email our Customer Support team at hello@loadup.com.sg and we’ll help you sort it out.
When you add a new card, you may see a temporary $1 charge. This is just to check that your card is valid. Don’t worry — this amount will be refunded automatically. Most banks process the refund within 30 days.
You can add a Debit or Credit Card to your LoadUp account to make payments easier and faster.
Here are some options to make a payment:
PayNow
Transfer your outstanding payment via PayNow to UEN 202506046C.
Indicate transaction ID under “Reference number”.
Bank Transfer
Make a fund transfer directly to our account:
Bank Name: UOB MAIN BRANCH
Bank Account Number: 761-316-788-2
Bank Address: 80 Raffles Place, UOB Plaza, Singapore 048624
LoadUp applies the following charges:
• Booking Charge: This is a base fee calculated based on the duration of your usage.
• Collision Damage Waiver: This is an additional insurance coverage, calculated as a fixed percentage of your booking charge, which helps reduce your insurance excess in the event of an accident.
In the event that you violate our user policy, a service fee or penalty charge will be applied. This fee is designed to cover any additional administrative or operational costs incurred due to the policy violation.
If you notice any discrepancies or have any concerns, please don’t hesitate to reach out to our Support Team. We are available 24/7 via Live Chat to assist you with any issues.
Yes, you can link multiple debit or credit cards to your account! You can remove any card at any time, but you’ll need to keep at least one card set as your default payment method.
If your payment isn’t going through, try using a different debit or credit card.
You can also try the following steps:
Make sure your card is enabled for online transactions (check with your bank).
Check that you have enough funds in your account.
Clear your browser’s cookies and cache.
Then, try the payment again.
Still not working? No worries — reach out to us via (97303003) or email us at hello@loadup.com.sg. We’re here to help!
The credit/debit card added to your account will be charged for the following transactions:
• Booking Charge: When the booking is confirmed.
Other transactions that you may be charged for include:
• Extension Charge: Upon booking completion.
• Cancellation Penalty: Refer to the booking cancellation policy
• Late Return Penalty: When you exceed the 15-minute grace period after the scheduled booking end time.
