Category - Pre-trip
For cosmetic damage, the vehicle can still be driven. However, please remember to take photos of these damages to avoid any liability if the vehicle was damaged by a previous user. If you are unsure whether the vehicle is suitable for driving, please contact our support team for guidance.
If you are unsure whether the vehicle is suitable for driving, please contact our support team for guidance.
We recommend snapping photos of the vehicle with a timestamp and keeping them on your phone. For extra assurance, send the photos to 97303003 right away—this helps protect you from any liability if the damage was caused by a previous user.
Once a booking has started, it can no longer be cancelled or refunded. This policy helps keep things fair and ensures vehicles remain available for everyone in the community.
Your booking fees are charged when your booking is confirmed. Please note that if you miss your booking or start it late, refunds will not be provided.
Please leave us a note when you start your trip so we can remind the previous user to return the vehicle to its home lot in future. LoadUp works best with the support of our community—thank you for being a responsible user!