Category - Post-trip
LoadUp does not charge any mileage/fuel fee. You just have to top up the fuel to at least 1/4 when you return to prevent penalty and fuel charges.
A minimum of 1/4 tank is required upon ending trip. Please refer to the requirements below by vehicle model:
HIACE – 1 Bar
NV100- 3 Bars
NV200 – 2 Bars
NV350 – 4 Bars
If you collected vehicle with less than 1/4 tank , kindly take photo of the dashboard during vehicle collection and upload it to the app/Whatsapp to 9730 3003.
Reach out to us right away via Live Chat or email us hello@loadup.com.sg. To help us assist you faster, please include your booking ID and the date of your booking.
We recommend snapping photos of the vehicle with a timestamp and keeping them on your phone. For extra assurance, send the photos to 97303003 right away—this helps protect you from any liability if the damage was caused by a previous user.