Category - Booking
No. Each account is strictly for the account holder’s use only, and it is not authorised to be shared with others. Most importantly, insurance will be voided if the driver is not the account holder at the time of booking. We count on our users to be responsible when using LoadUp.
No, you don’t. Parking charges at the collection point are already covered—you’ll only need to handle parking fees at your destinations during the booking period.
However, please be aware that any remaining time in your booking period will not be refunded. This policy ensures that our scheduling system remains fair and efficient for all customers. If you have any further questions or need assistance with your booking, feel free to reach out to our support team. We’re here to help!
Cancellation fees depend on how close you are to the start of your booking:
• 1 – 48 hours before start time: 50% of the booking fee will be charged
• Within 1 hour of start time: 80% of the booking fee will be charged
• No-show/ Did not start booking: 100% of the booking fee will be charged
This ensures fairness for all users and keeps vehicles available for others.
We sincerely apologize for any inconvenience caused if your booking has been cancelled by the system. This could happen for several reasons, including:
• Late Return from Previous Users: Sometimes, previous users may return the vehicle later than scheduled, affecting subsequent bookings.
• Vehicle Condition: The vehicle may have been marked as unsuitable for use due to damage or maintenance issues, ensuring your safety and compliance with road regulations.
• Account Suspension: Your account might have been suspended for various reasons. For more details on why your account might be suspended.
We understand that cancellations can be frustrating, and we are here to assist you with any questions or concerns you may have. Please feel free to contact our Customer Support team at 97303003 for further assistance.
Please help us check the following:
• Currently using the latest version of the app
• Have added a valid bank card to your payment wallet
• Selected a booking period that has not already passed
If the issue continues, reach out to our Customer Support team at 97303003, and we’ll be happy to assist.