Popular FAQs
You can remove any of them whenever you like, but you must always keep one card designated as the default.
If you see a charge you don’t recognize and think it might be incorrect or fraudulent, please let us know right away. Email our Customer Support team at hello@loadup.com.sg and we’ll help you sort it out.
When you add a new card, you may see a temporary $1 charge. This is just to check that your card is valid. Don’t worry — this amount will be refunded automatically. Most banks process the refund within 30 days.
You can add a Debit or Credit Card to your LoadUp account to make payments easier and faster.
Here are some options to make a payment:
PayNow
Transfer your outstanding payment via PayNow to UEN 202506046C.
Indicate the invoice number under “Reference number”.
Example: [PQXXXXXX]
Bank Transfer
Make a fund transfer directly to our account:
Bank Name: UOB MAIN BRANCH
Bank Account Number: 761-316-788-2
Bank Address: 80 Raffles Place, UOB Plaza, Singapore 048624
LoadUp applies the following charges:
• Booking Charge: This is a base fee calculated based on the duration of your usage.
• Collision Damage Waiver: This is an additional insurance coverage, calculated as a fixed percentage of your booking charge, which helps reduce your insurance excess in the event of an accident.
In the event that you violate our user policy, a service fee or penalty charge will be applied. This fee is designed to cover any additional administrative or operational costs incurred due to the policy violation.
If you notice any discrepancies or have any concerns, please don’t hesitate to reach out to our Support Team. We are available 24/7 via 97303003 to assist you with any issues.