Popular FAQs
You can easily check the status of your booking by navigating to the Bookings section in our app and selecting Active. Your booking will be marked with a tag that says “Confirmed.”
If you notice any discrepancies or have any concerns, please don’t hesitate to reach out to our Support Team. We are available 24/7 via phone 97303003 to assist you with any issues.
There are several reasons why certain vehicles may not appear on the app at a given time. These include:
• License Eligibility: Some vehicles may be filtered out based on your license type. For example, if you hold a Class 3A license, you won’t be able to see manual transmission vehicles, as you’re only eligible to drive automatic vehicles.
• Vehicle Maintenance: The vehicle might be scheduled for servicing or repairs to ensure it remains in top condition for all users.
• Vehicle Availability: Another LoadUp user may have already booked the vehicle during the time slot you’re looking for.
• Vehicle Inspection: If a previous user has reported an issue with the vehicle, it may be temporarily marked as unsuitable for use. In this case, the LoadUp team is en route to inspect and address the problem before making it available again.
We always aim to maintain a safe and reliable fleet, so if a vehicle doesn’t appear on your app, it’s likely being handled to ensure the highest quality experience for all users.
The following penalties will be imposed if the hirer has committed the following (before GST):
Penalty Charges
• Lost or damaged fleet card (Reported during booking) $50
• Lost or damaged fleet card (Did not report) $150
• Misuse of fleet card (i.e. use of fleet card for refuel when there is no booking or using the fleet card to refuel other vehicles) $500
A service fee of $350 (before GST) is charged when there is a violation of the LoadUp Policy, such as:
– Not returning the vehicle to its home lot as stated on the app.
– Less than ¼ fuel when the vehicle is returned
– Vehicle returned in a dirty state
You will receive an invoice from the LoadUp team. If payment is not received within the stipulated time, your account will be temporarily suspended, and your future bookings will be cancelled.
Upon receiving payment, our admin will reactivate your account within 2 working days.
If you encounter any issues or have any concerns, please reach out to our Customer Support Team at 97303003.
You can follow the payment methods as stated on the invoice. Please email hello@loadup.com.sg us if you have any issues making payment for outstanding invoices.
If something looks off with your charges, don’t worry — we’re here to help! Just email your booking details to hello@loadup.com.sg, and we’ll look into it right away.