Popular FAQs
Please leave us a note when you start your trip so we can remind the previous user to return the vehicle to its home lot in future. LoadUp works best with the support of our community—thank you for being a responsible user!
You may search for the vehicle around the home lot, within the same carpark area. If you still cannot locate the vehicle, please contact our support team for further assistance.
You can pick up the vehicle 15 minutes earlier if it is available at its home lot.
No. Each account is strictly for the account holder’s use only, and it is not authorised to be shared with others. Most importantly, insurance will be voided if the driver is not the account holder at the time of booking. We count on our users to be responsible when using LoadUp.
No, you don’t. Parking charges at the collection point are already covered—you’ll only need to handle parking fees at your destinations during the booking period.
However, please be aware that any remaining time in your booking period will not be refunded. This policy ensures that our scheduling system remains fair and efficient for all customers. If you have any further questions or need assistance with your booking, feel free to reach out to our support team. We’re here to help!