Popular FAQs
You may search for the vehicle around the home lot, within the same carpark area. If you still cannot locate the vehicle, please contact our support team for further assistance.
You can pick up the vehicle 15 minutes earlier if it is available at its home lot.
No. Each account is strictly for the account holder’s use only, and it is not authorised to be shared with others. Most importantly, insurance will be voided if the driver is not the account holder at the time of booking. We count on our users to be responsible when using LoadUp.
No, you don’t. Parking charges at the collection point are already covered—you’ll only need to handle parking fees at your destinations during the booking period.
However, please be aware that any remaining time in your booking period will not be refunded. This policy ensures that our scheduling system remains fair and efficient for all customers. If you have any further questions or need assistance with your booking, feel free to reach out to our support team. We’re here to help!
Cancellation fees depend on how close you are to the start of your booking:
• More than 48 hours before start time: 0% of the booking fee will be charged
• 1 – 48 hours before start time: 50% of the booking fee will be charged
• Within 1 hour of start time: 80% of the booking fee will be charged
• No-show/ Did not start booking: 100% of the booking fee will be charged
This ensures fairness for all users and keeps vehicles available for others.