Popular FAQs
Collision Damage Waiver (CDW) is optional for all bookings. However, opting for it can significantly reduce your excess liability in the event of an accident.
The CDW is 8% of your total booking amount. For example, if you book a vehicle from 2 PM to 6 PM with an hourly rate of $11, the CDW calculation would be as follows:
For example:
Booking time: 2 PM to 6 PM (4 hours)
Hourly rate: $11/hour
Total booking cost: 4 × $11 = $44
CDW: 8% of $44 = $3.52
So, for this booking, the CDW would be $3.52.
If you experience a breakdown during your trip, don’t worry — help is just a call away. Please follow these steps:
Stay Safe
Park the vehicle safely at the side of the road and turn on the hazard lights.
Call Us Immediately
Contact our Customer Service Hotline 97303003 as soon as possible.
Provide Key Details
Share your location, booking ID, and a brief description of the issue with our support team.
Wait for Assistance
Our roadside assistance team will guide you on the next steps or be dispatched to your location if needed.
Head to your active booking page and scroll down to find the “Help Centre.” Tap on the accident hotline and wait for assistance to arrive. Don’t worry, you’re in good hands.
You have the flexibility to extend your booking in increments of 15 minutes, provided the vehicle is available. This feature allows you to adjust your schedule with ease and continue using the vehicle without interruption. However, if you notice that the extension button is not activated, it indicates that the vehicle has already been reserved by another customer immediately following your booking. We recommend planning your extensions to ensure seamless service.
Absolutely! You are welcome to return the vehicle earlier than your scheduled end trip time. However, please be aware that any remaining time in your booking period will not be refunded. This policy ensures that our scheduling system remains fair and efficient for all customers. If you have any further questions or need assistance with your booking, feel free to reach out to our support team. We’re here to help!