Popular FAQs
Just head to the Referrals tab in the app to see the latest referral promotion. For exclusive or limited-time promotion, be sure to follow us on our social channels!
When you refer a friend to LoadUp, both you and your friend get rewarded! Once your friend signs up using your unique referral code and completes their first booking, you’ll receive a 20% promo code (upon completion of their first booking) and your friend gets 20% off their first booking as well.
If there’s a mistake on your invoice — such as a miscalculation, please contact us hello@loadup.com.sg for correction.
If you were undercharged, the additional amount will be billed to you- you will receive an invoice from our finance team.
If you were overcharged, we’ll refund you the difference.
Reach out to us right away via Live Chat or email us hello@loadup.com.sg. To help us assist you faster, please include your booking ID and the date of your booking.
We recommend snapping photos of the vehicle with a timestamp and keeping them on your phone. For extra assurance, send the photos to 97303003 right away—this helps protect you from any liability if the damage was caused by a previous user.
Unfortunately, once your trip has started, you cannot remove the Collision Damage Waiver (CDW). This policy ensures that all necessary protections remain in place throughout the duration of your rental period.