Why do I not see certain vehicles on the app? 

There are several reasons why certain vehicles may not appear on the app at a given time. These include:
• License Eligibility: Some vehicles may be filtered out based on your license type. For example, if you hold a Class 3A license, you won’t be able to see manual transmission vehicles, as you’re only eligible to drive automatic vehicles.
• Vehicle Maintenance: The vehicle might be scheduled for servicing or repairs to ensure it remains in top condition for all users.
• Vehicle Availability: Another LoadUp user may have already booked the vehicle during the time slot you’re looking for.
• Vehicle Inspection: If a previous user has reported an issue with the vehicle, it may be temporarily marked as unsuitable for use. In this case, the LoadUp team is en route to inspect and address the problem before making it available again.

We always aim to maintain a safe and reliable fleet, so if a vehicle doesn’t appear on your app, it’s likely being handled to ensure the highest quality experience for all users.