Why am I charged a service fee?

A service fee of $350 (before GST) is charged when there is a violation of the LoadUp Policy, such as:
– Not returning the vehicle to its home lot as stated on the app.
– Less than ¼ fuel when the vehicle is returned
– Vehicle returned in a dirty state

You will receive an invoice from the LoadUp team. If payment is not received within the stipulated time, your account will be temporarily suspended, and your future bookings will be cancelled.

Upon receiving payment, our admin will reactivate your account within 2 working days.
If you encounter any issues or have any concerns, please reach out to our Customer Support Team at 97303003.