How do you charge for bookings?
The credit/debit card added to your account will be charged for the following transactions:
• Booking Charge: When the booking is confirmed.
Other transactions that you may be charged for include:
• Extension Charge: Upon booking completion.
• Cancellation Penalty: Refer to the booking cancellation policy
• Late Return Penalty: When you exceed the 15-minute grace period after the scheduled booking end time.
Why am I charged a penalty?